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VOIP PHONE SYSTEMS

Upgrade to VoIP for Seamless, Scalable Connectivity

What are VoIP Phone Systems?

Hosted VoIP Phone Systems (Voice over Internet Protocol) are unique in one crucial sense. Unlike under the old system, VoIP is hosted over the cloud. VoIP transforms your voice into a digital signal, facilitating calls to be made over the internet. Essentially, a VoIP phone system is an upgrade on your old phone system, therefore any feature on your old phone system will still be available on a VoIP phone system.

Hosted VoIP phone systems provide you and your organisation flexibility, allowing you to take calls all from one number over a range of devices anywhere in the world. This means that you can take advantage of the office phone system even if you’re out of the office.

  • Build a Versatile Call Flow

    Where older telephonic systems can offer a basic call flow structure for your business, VoIP software can exceed this. The right provider for VoIP can offer you the opportunity to build your own call flow suited to your business needs – from directing calls to available agents during working hours to dividing call flows into departments, or sending inbound callers to voicemail during unsociable hours, you have complete control over your business’ calls, improving your customer experience and adding flexibility to your operational function.

  • Enhance Customer Experience

    Creating a high-quality customer experience is essential for any business, even to the smallest of details. VoIP cloud software allows you to choose to represent your business through your telecommunications, ranging from a personalised Interactive Voice Message (IVR) specific to your business to a choice of hold music, to make even holding for a few minutes not seem so bad!

  • Track and Monitor Calls

    The level of call monitoring that VoIP systems can offer can allow for a greater evaluation of your business and customer needs. Through easy access to call recordings, you can identify any processes/conversations that are working well and others that may not be getting you the results you want. Other benefits of this include quality assurance, overcoming potential disputes and call listening for training purposes.

  • Convenience For You

    VoIP offers the convenience of having voicemails sent directly to your email as an audio file. This means that voicemails are much more easier to access and respond to! Furthermore, the do not disturb setting allows you to choose when incoming calls can be accepted. They will be automatically directed to voicemail, meaning you can work in peace without any distractions.

Hosted VoIP Systems Offer a Host of Instrumental Features, Such As:

Conference
Calls

Connect with multiple people in one call for easier, more efficient communication.

 

No Geographical Restrictions

Stay connected to your office line from across the globe – wherever business takes you.

 

One
Number

Access your business number on multiple devices for maximum flexibility and consistent communcation.

Call
Forwarding

Easily redirect incoming calls to alternate devices to ensure no call goes unanswered.

Why Choose BSG Telecom?

At BSG Telecom, we have a team of industry specialists who work with you to deliver a business telecoms package suitable for your business. We will provide you with a dedicated Account Manager who will source several options before advising you on which package is best suited.

Dedicated
Customer Care

Our team investigate and resolve any issues you may face promptly and efficiently, saving you time and effort.

Affordable
Packages

We’re committed to providing cost-effective telecom solutions to keep your business connected without compromising on quality.

Flexible
Contracts

Our flexible contracts make upgrading and scaling your telecom operations simple, as and when you need to.

Quick and
Easy Setup

We manage the full setup of your telecom contract on your behalf, ensuring a smooth and hassle-free experience.
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Reliable Telecom Solutions for Smarter Business Communication

Stay connected with high-speed broadband, VoIP, and mobile packages tailored to your business. Whether you’re a startup or a growing enterprise, we provide scalable, affordable solutions that keep you talking.

Not sure what you need? No problem. Our team of telecom specialists is here to help. Get in touch today for a no-obligation chat about your needs.

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