HOSTED VOIP SYSTEMS

Enhance Convenience With Scalable VoIP Solutions

What are Hosted VoIP Systems?

Hosted VoIP Systems (Voice over Internet Protocol) are unique in one crucial sense. Unlike under the old system, VoIP is hosted over the cloud. VoIP transforms your voice into a digital signal, facilitating calls to be made over the internet. Essentially, a VoIP phone system is an upgrade on your old phone system, therefore any feature on your old phone system will still be available on a VoIP phone system.

A hosted VoIP system provides you and your organisation flexibility, allowing you to take calls all from one number over a range of devices anywhere in the world. This means that you can take advantage of the office phone system even if you’re out of the office.

Build a Versatile Call Flow
Where older telephonic systems can offer a basic call flow structure for your business, VoIP software can exceed this. The right provider for VoIP can offer you the opportunity to build your own call flow suited to your business needs – from directing calls to available agents during working hours to dividing call flows into departments, or sending inbound callers to voicemail during unsociable hours, you have complete control over your business’ calls, improving your customer experience and adding flexibility to your operational function.
Enhance Customer Experience
Creating a high-quality customer experience is essential for any business, even to the smallest of details. VoIP cloud software allows you to choose to represent your business through your telecommunications, ranging from a personalised Interactive Voice Message (IVR) specific to your business to a choice of hold music, to make even holding for a few minutes not seem so bad!
Track and Monitor Calls
The level of call monitoring that VoIP systems can offer can allow for a greater evaluation of your business and customer needs. Through easy access to call recordings, you can identify any processes/conversations that are working well and others that may not be getting you the results you want. Other benefits of this include quality assurance, overcoming potential disputes and call listening for training purposes.
Convenience For You
VoIP offers the convenience of having voicemails sent directly to your email as an audio file. This means that voicemails are much more easier to access and respond to! Furthermore, the do not disturb setting allows you to choose when incoming calls can be accepted. They will be automatically directed to voicemail, meaning you can work in peace without any distractions.